Last updated: November 8, 2025
Thank you for shopping with Flare. By placing an order on flaredrip.com/, you agree to the terms in this Order & Shipping Policy.
1. Placing an Order
- Once your order is placed, you will receive an order confirmation email with your order details.
- Please make sure your name, address, phone number, and size are correct before confirming.
- If you notice a mistake, contact us as soon as possible at support@flaredrip.com with your order number.
We reserve the right to cancel or refuse any order in cases such as incorrect pricing or stock errors, suspected fraud or abuse, or incomplete/invalid information. If your order is cancelled, we will inform you and refund any payment received.
2. Order Processing Time
- Orders are usually processed within 1–3 business days after payment is confirmed.
- During high-demand periods (launches, offers, holidays), processing time may be slightly longer.
3. Shipping
- We currently ship within Egypt.
- Shipping fees are shown at checkout and depend on your location.
- Estimated delivery time within Egypt is usually 2–5 business days after dispatch.
- Delivery times are estimates and may be affected by courier delays, holidays, or situations outside our control.
4. Tracking Your Order
When your order is shipped, you will receive a shipping confirmation and, if provided by the courier, a tracking number or tracking link.
5. Order Changes & Cancellation
You can request a change or cancellation before the order is shipped. After dispatch, we cannot modify or cancel it. For changes in size, address, or items, contact us quickly at support@flaredrip.com and include your order number.
6. Returns & Exchanges
6.1. Eligibility
- Contact us within 14 days of receiving your order.
- Items must be unworn, unwashed, in original condition, with all tags and packaging intact.
- Items with signs of wear, stains, perfume, damage, or misuse will not be accepted.
6.2. Non-returnable items
Some items may be non-returnable, such as heavily worn or damaged items, or customized/special-edition products if clearly stated on the product page.
6.3. Return & exchange process
- Email support@flaredrip.com with your order number, the item(s), and the reason (size issue, defect, wrong item, etc.).
- We will reply with approval (if eligible) and return instructions.
- After we receive and inspect the item, we will approve an exchange (depending on availability) or a refund/store credit, based on our policy.
6.4. Return shipping costs
- If the return is due to our mistake (wrong item, wrong size shipped, manufacturing defect), we will cover or compensate return shipping.
- If the return is due to a change of mind or wrong size selected by the customer, you may be responsible for return shipping costs.
7. Refunds
Once a refund is approved, it will be processed to your original payment method or as store credit, depending on what is available and agreed. Shipping fees are usually non-refundable. Please allow 7–14 business days for the refund to appear, depending on your bank or payment provider.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48–72 hours of receiving the order and include clear photos of the item, the issue, and the packaging/label. We will review your case and offer a replacement, exchange, or refund as fast as possible.
9. Contact
Email: support@flaredrip.com
Instagram: @flare.drip